Support IT - 24/7 Global IT Assistance
Support IT is our award winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size.
We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries. Support IT ® is a great compliment to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs and fixed monthly fee rates.
Our managed help desk service is designed to integrate seamlessly into any business environment. To ensure a consistent end-user experience, a well-defined triaging flow is utilized and allows efficient and effective handling of support requirements.
Each help desk onboarding is conducted by experienced project managers and technical experts. Critical components of this onboarding include flow diagrams for support of unique applications, escalation charts, and user training on our systems. Our tested process ensures service onboarding is completed in a timely and effective manner.
Our features include:
- Desktop and Laptop Support
- Full Ticket Management
- Flexible App Support
- 24/7/365 Hardware and Software Support
- Apple, Linux, and Windows Support.
Our Support IT help desk is SOC 2 Type I compliant. This means that the controls, procedures, and personnel involved in our service desk adhere to industry best practices.
If you have questions about our Managed Microsoft IT Services, contact us.